Tale Cloud is the managed version of the platform. We run the infrastructure, keep it patched and backed up, and host your data in Switzerland or the EU — you focus on using the product. Cloud runs the identical codebase as the self-hosted edition, so every feature documented under Platform is available on day one.
Choose Cloud when you want Tale’s capabilities without operating the stack yourself, or when regional residency and compliance (ISO 27001, SOC 2 Type II, GDPR) are mandatory. Choose Self-hosted if you need the platform inside your own VPC, on hardware you control, or with a custom build.
Cloud vs Self-hosted at a glance
| Dimension | Cloud | Self-hosted |
|---|
| Operator | Tale (us) | Your team |
| Hosting | Switzerland or EU (pinned per tenant) | Your infrastructure, anywhere |
| Upgrades | Automatic, zero-downtime | You run tale deploy |
| Feature parity | Identical to Self-hosted | Identical to Cloud |
| Best for | Teams who want Tale without the ops overhead | Teams with data-sovereignty, air-gap, or custom-build requirements |
Infrastructure
Tale Cloud runs on Exoscale, a Swiss cloud provider. Tenants are pinned to one of Exoscale’s European data centres (Switzerland or EU), and Exoscale holds a BSI C5 Type 2 attestation covering the compute, storage, and network infrastructure Tale runs on.
In this section
The Cloud chapters cover what is different when Tale is managed for you — onboarding, billing, regional data residency, trust and compliance posture, and the subset of admin actions that only exist on Cloud (hosted SSO, custom domains, audit-log export).
Every feature walkthrough — chat, knowledge base, agents, automations, integrations — is in Platform and applies identically to Cloud and Self-hosted. Start there once you are onboarded.
Getting onboarded
Sign-up, organisation creation, seat invitations, and provider setup pages are being rewritten as part of the documentation overhaul. Until then, use the existing Getting started guide — the product flow is the same on Cloud and Self-hosted. Last modified on April 20, 2026
